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Training content
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4
You must complete the pretest before you start this content.
COURSE
Beginner
Duration: 2 minutes and 17 seconds
Customer Experience Essentials Introduction
Welcome to this course on Customer Experience Essentials.
COURSE
Beginner
Duration: 8 minutes and 5 seconds
Key Elements of a Customer Experience Strategy
We highlight the five key things you’ll need to consider when putting together a customer experience strategy: from setting clear objectives, goals and KPIs, to fostering a culture of customer centricity, involving people from across different functions and investing in the right data, tools and tech.
COURSE
Beginner
Duration: 12 minutes and 2 seconds
Customer Experience in Practice
We explore the changes you can make to a number of channels to improve your customer experience from your website and chatbots, to messaging apps and loyalty programs.
COURSE
Beginner
Duration: 6 minutes and 13 seconds
Measuring Your Success
We take a look at the metrics you’ll use to measure your success and the different KPIs you’ll want to track across the customer journey.
EXAM
Duration: Up to 5 minutes
Customer Experience Essentials Post-Assessment
Customer Experience Essentials Post-Assessment
This course explores the importance of customer experience, and how an effective strategy can drive loyalty, revenue and other business outcomes.
About the Author
Circus Street, opens in a new tabTraining Provider
Students5,680
Courses454
Learning paths129
At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.