Our Instructors

Head of Service Management Product Development

Martin is a professionally qualified and experienced IT Professional with over 25 years of experience in the IT industry. He has held a number of senior roles and has experience of large-scale IT Service Management implementation programs both in public and private sectors. He has over 15 years of experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

Martin holds a degree in Electrical Engineering and is qualified to ITIL Expert level in the global ITIL accreditation scheme. Martin also holds a Certified Online Learning Facilitator (COLF) qualification through the Learning and Performance Institute.